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Frequent questions




How to register me on the customer space?
Is it possible to return an article which does not agree?
I have a sailor AOL and I do not manage to go farther than the basket to my command
May I command the other products that those of your internet catalog?
What is the amount of postal charges?
What is the amount of postal charges for Belgium?
What are the delivery deadlines?
Then I to cancel a command?
Why certain articles are out of stock?
How to consult our general conditions of sales?
How to receive regular information of equiracing.com?
How to modify my personal information?

- How to register me one the customer strange?

The registration  in the customer strange is made during the passage of has first command . To command at home you doh not need to join beforehand: it is automatic.
By commanding first time, has code is feels to you by e-mail:  it  will be necessary afterward to recommend and uses so your hurt of loyalty.

- Is it possible to return an article which does not agree?

Yes, if you are not satisfied, if the size or the color do not agree for example.
We accept the return of articles within 7 days after reception of your parcel.
The expenses of returns and forwarding (in case of exchange) are at your expense.
We shall not accept the returns for articles which do not return to us in perfect state of resale (made dirty, damaged, without their original packing).
If we could not exchange your article, we shall suggest you paying off it or freeing(delivering) yourself credit note for a next purchase.
You can find complementary information on the returns in our general conditions of sale and the section delivery and return.

-I have a sailor AOL and I do not manage to go farther than the basket to my command

Certain sites have problems of compatibility with AOL who "blocks" the access to some of our pages. To remedy it, the solution consists in reducing the sailor(browser) AOL, to open a new window in Internet Explorer and to inform again the address of the site http: // to www.equiracing.com Normally you should have access to a normal navigation by this way.
If the problems persist, do not hesitate to phone us in +33(0)4 77 35 92 87 or to send us an e-mail ( commande@equiracing.com ) containing the precise title(description) of articles which you want to command (with the size and the possible color), as well as the quantity and the price posted for every product. Do not forget to mention your address and phone number of invoicing and delivery as well as an e-mail address confirms.The regulation of these commands by e-mail will be made only by check, mention on no account your number of credit card in the e-mail.

- May I command the other products that those of your internet catalog?

Yes, our internet catalog is not exhaustive. If you look for a particular product, a specific size or a color, contact we via the form of contact by giving us the maximum of possible indications onto the product which you look for.
We shall quickly contact you to communicate you the delivery deadlines, the price and the detailed description of the article.

-What is the amount of postal charges?

Postal charges are automatically calculated on the order form.
For Metropolitan France
They are of:
11.90 € for any command lower than 150 €
- free: for any command of more than 150 € (except sulky)
For Other Destinations
They are variable according to the country addressee. Expenses are indicated at the time of the validation of the command.
The sendings are made by Colissimo Suivi, or by Colissimo International, you can follow the state of progress of your command by returning you on your customer space.

- What is the amount of postal charges for Belgium?

Postal charges for Belgium are:
27.90 € by command

- What are the delivery deadlines?

We have most of articles of our catalog in stock.
Every command is treated for a maximum deadline(extension) of 3 days.
After reception of the method of payment, articles of a order are quickly sent and sent to fast service in followed Colissimo or Colissimo International.
If we have no your article in stock, we recommend it within one week at most with our supplier.
In case of momentary shortage of stock, you are warned by e-mail or by telephone and we propose you the complete refund of your product, credit note or still the exchange against another article.
In brief, the delivery deadlines can vary from 2 to approximately 15 days.

-Then I to cancel a command?

To proceed in l cancellation of a order you just have to go to the section "contact" and to indicate the number of not sent comm which you want to cancel, or click here.
This cancellation will be effective under 24 hours
You will receive an e-mail of confirmation of cancellation.
If your command was already sent, it is not possible to you any more to cancel the command.
However we remind you that you have 7 working days as from the reception of your parcel to indicate us your intention to return products.

-Why certain articles are out of stock?

The success of certain articles can pull a fast shortage of stock, however shortage of stock does not mean that this article is deleted.
The availability of articles is posted on our site.
Red: unavailable article for the moment but not deleted.
Green: available article at once.
Of more the credit card payment gives you the priority of option of reservation onto selected articles.
If you choose to settle your purchases by bank cards, it pulls an option of reservation of the article which you guaranteed in 95 % the delivery of this one.
If you opt for a regulation(payment) by check your command will be treated only in reception of the check thus a few days later, you will have more risks of having an incomplete order.
Regrettably for reasons of confidentiality, our suppliers do not give us of deadline of comeback of articles, that is why we do not maintain these articles in commands. (In that case you are either paid off for payments by check or not sold for payments by CB).


- How to consult our general conditions of sales?

You can consult our general conditions of sale by clicking the following link: our general conditions of sale or in footer of the site.



- How to receive regular information of equiracing.com?

By subscribing you free of charge to the newsletters of equiracing.com ( good plans), since the section of your customer space or join directly since the homepage of the site.


-How to modify my personal information?

Being connected to you in your customer space, click " My personal information " in the section " my account ". You can at any time, to correct your billing address, to choose a new password, to modify your address e-e-mail...

 
Nous sommes le 19-07-2019 et il est 19:19